Shipping & Returns

Last updated: 3 September 2026

At Patriot Caps, every order is packed and sent from here in Victoria so you receive your caps quickly.

Shipping Policy

Where we ship We currently ship Australia-wide only (mainland, Tasmania, and regional/remote areas). International shipping is not available at this time.

Shipping costs

  • Free shipping on all orders over $100 (Australia-wide, including rural and regional areas).
  • $10.00 flat rate on orders under $100.
  • Express $15.00 Australia-wide, 1 to 2 business days.

Delivery times All orders are dispatched within 1–2 business days of purchase (excluding weekends and public holidays).

  • Metro & major cities: 2–5 business days
  • Regional & rural Australia: 5–8 business days
  • Express: 1–2 business days

Once your order is dispatched you will receive a tracking email from Australia Post. You can track your cap at any time using the link provided.

Important notes

  • Delivery times are estimates only and may be affected by Australia Post delays, especially during peak periods (Father's Day, Christmas, Australia Day, Anzac Day).

Returns & Refund Policy

We want you to love your purchase. That's why we offer a 30-day money-back guarantee on all our caps.

Change of mind returns

  • You have 30 days from the date you receive your order to return any item for a full refund.
  • The cap must be unworn, in original condition, with tags attached and in its original packaging.
  • You are responsible for the cost of return postage.
  • We recommend sending returns via Australia Post with tracking.

Faulty, damaged or incorrect items

  • If your cap arrives damaged, faulty, or we sent the wrong item, we will cover the return postage.
  • Simply contact us within 30 days and we'll arrange a free return label, replacement, or full refund (your choice).

How to return

  1. Email us at [email protected] with your order number and reason for return.
  2. We will reply within 2 business days with return instructions and (if applicable) a prepaid return label.
  3. Send the item back to the return address we provide.
  4. Once we receive and inspect the returned cap, we will process your refund within 3–5 business days. Refunds are issued to the original payment method.

Exchanges We happily exchange for a different style or colour (subject to stock availability). Just follow the same return process above.

Non-returnable items

  • Items that have been worn, washed, or damaged after delivery.

Refund timeline

  • Credit card / PayPal refunds: 3–10 business days after we process the return (depending on your bank).
  • We do not offer partial refunds on shipping fees for change-of-mind returns.

Nothing in this policy limits your rights under the Australian Consumer Law.

Questions?

If you have any questions about shipping or returning your cap, please contact us at [email protected]

We're real Aussies (veteran-owned), and we answer every message personally.

Thank you for supporting a veteran-owned business.

Lest We Forget