Shipping & Returns
Last updated: February 2026
At Patriot Caps, we’re proud to ship all our premium patriotic Australian caps and hats from our Australian warehouse so you receive your order quickly and support local.
Shipping Policy
Where we ship We currently ship Australia-wide only (mainland, Tasmania, and regional/remote areas). International shipping is not available at this time.
Shipping costs
- Free shipping on all orders over $100.
- Flat rate $10.00 for orders under $100 (Australia-wide, including rural and regional areas).
Delivery times All orders are dispatched within 1–2 business days of purchase (excluding weekends and public holidays).
- Metro & major cities: 2–5 business days
- Regional & rural Australia: 5–8 business days
Once your order leaves our warehouse you will receive a tracking email from Australia Post or our courier partner. You can track your patriotic cap or hat at any time using the link provided.
Important notes
- Delivery times are estimates only and may be affected by Australia Post delays, especially during peak periods (Australia Day, Anzac Day, Christmas).
Returns & Refund Policy
We want you to love your purchase. That’s why we offer a 30-day money-back guarantee on all patriotic Australian caps and hats.
Change of mind returns
- You have 30 days from the date you receive your order to return any item for a full refund.
- The cap or hat must be unworn, in original condition, with tags attached and in its original packaging.
- You are responsible for the cost of return postage.
- We recommend sending returns via Australia Post with tracking.
Faulty, damaged or incorrect items
- If your cap arrives damaged, faulty, or we sent the wrong item, we will cover the return postage.
- Simply contact us within 30 days and we’ll arrange a free return label, replacement, or full refund (your choice).
How to return
- Email us at [email protected] with your order number and reason for return.
- We will reply within 2 business day with return instructions and (if applicable) a prepaid return label.
- Send the item back to our Australian warehouse.
- Once we receive and inspect the returned cap or hat, we will process your refund within 3–5 business days. Refunds are issued to the original payment method.
Exchanges We happily exchange for a different size or style (subject to stock availability). Just follow the same return process above.
Non-returnable items
- Items that have been worn, washed, or damaged after delivery.
Refund timeline
- Credit card / PayPal refunds: 3–10 business days after we process the return (depending on your bank).
- We do not offer partial refunds on shipping fees for change-of-mind returns.
Questions?
If you have any questions about shipping your Australian flag cap or returning your Southern Cross hat, please contact our team at [email protected]
We’re real Aussies (veteran-owned), and we answer every message personally.
Thank you for supporting a veteran-owned business and for proudly wearing your Australian patriotism.
Lest We Forget